Pratice Manager - Service Delivery

Pratice Manager-North America Service Delivery-Akamai Technologies,Bangalore

About the Job

- The Practice Manager is a senior leadership position reporting into the NA Service Line Director.

- This is a leadership position in Akamai’s Professional Services team whose time is roughly divided between 70% leading a distributed team of Professional Services Consultants to ensure quality of service delivery to the customers and the operational effectiveness of the team.

- The remainder 30% should be spent with customers on strategic pre- and post-sales initiatives.

About the Team

- The Professional Services team works with Akamai’s customers to design and implement solutions that maximize return on investment, reduce risk, and optimize their online initiatives.

- The team employs some of the foremost Internet experts to solve complex infrastructure, content delivery, and application performance challenges, always with a mind to our customer’s business strategy.

- We’ve implemented solutions for over 3,000 customers in the private and public sectors.

Responsibilities:

Leadership

- Manage a team of 10-15 distributed members located in 2-5 regional sales offices. Provide performance coaching and feedback, technical leadership and mentoring to team members.

- Partner with Regional Sales Manager(s) and Service Line leaders to monitor sales pipeline and perform strategic account planning.

- Participate in Professional Services management team meetings, representing assigned regions and division.

- Perform annual performance reviews.

- Own resource planning and resource assignment for assigned sales regions.

- Track, report and improve team metrics.

- Ensure the global best practices of the Professional Services teams are adhered to: integration best practices as well as operational effectiveness programs.

Customer-Facing

- Provide technical and architectural expertise in positioning and integrating products and services within a customer’s environment.

- Build customer relationships by analyzing technology trends, gathering business requirements, and developing and designing solutions.

- Interact with sales team and the customer during the pre-sales cycle to provide implementation scope and estimates, create proposals and Statements of Work, and conduct trials.

- Coordinate with other members of the Professional Services team to deliver on implementation projects.

- Work closely with Sales, Engineering, Product Development and Customer Care to resolve issues that arise during customer trials or integrations.

- Conduct customer presentations, product demonstrations and proof of concepts to educate customers on Akamai products.

Qualifications:

Education: Bachelor’s Degree in Engineering, Computer Science or related technical field.

- Overall Experience: 7-10 years or equivalent experience in the IT industry.

- 5-7 year(s) of experience or equivalent in a customer facing environment such as Professional Services, Sales Engineering or Technical Account Management.

- 1-3 years team lead experience.

- Project Management experience (PMP or Big 5 experience a plus).

- Working knowledge of the full software development technologies including J2EE/Java, .NET, open source tools and various component models (CORBA, COM, Java Beans).

- Detailed knowledge of Internet technologies, thorough understanding of eCommerce, On-line Marketing, Web Analytics and Security.

- Must possess excellent written, verbal and presentation skills.

- Must be action oriented, capable of independently solving complex technical problems and able to communicate clearly and effectively to both technical and business audiences.

- Must be willing to work either from 6 PM to 3 PM or 4 PM to 1 AM.

Desired Qualifications

- Masters Degree in MIS/CS a plus.

- Experience developing and driving Service Oriented Architecture (SOA) strategies within large enterprises.

- Implementation experience with and web delivery services, including a detailed understanding of the impacts of Content Delivery and Distributed Computing within business and technical organizations.

- Experience in one or more web development languages, methodologies, and/or architectures – J2EE, HTPP, DNS, .NET, C#, JSP, ASP, Tomcat, Apache.

For further details,please write to Namrata @ nasen@akamai.com