Practice Head - Application Maintenance Services

About the client:

- Company Name: A Client of Global Village Consulting

- Industries: IT Services & Consulting, Internet / Online, Platforms/PaaS

- Company Type: Startup

- Funding Stage: Series D and beyond

- Headquarter Location: Delhi NCR

- Nature of Offering: Product & Services

- Founding Year: 2004

- No of Employees: 501-1000

Practice Head - Application Maintenance Services

Job Summary: We are seeking a seasoned professional to lead our Application Maintenance Services practice specifically tailored to the banking sector. The Practice Head will be responsible for driving top-line growth, ensuring exceptional service delivery, and using AI and Machine Learning to optimize banking business processes.

We are looking for a professional who seeks to change how banks are doing application maintenance: and reimagine their portfolio as well as their operating models.

This role requires extensive experience in the banking domain, a deep understanding of industry-specific challenges and opportunities, and a proven track record of utilizing innovative solutions to enhance operational efficiency. Experience with architecting, designing, developing or supporting solutions around Banking specific COTS/SaaS would be necessary for this role.

Responsibilities:

1. Strategic Leadership:

- Refine and execute a comprehensive strategy to drive top-line growth and expand market share in the banking sector.

- Provide visionary leadership to the team, setting clear goals and objectives aligned with organizational objectives.

- Continuously work on deal differentiators and strategies that will help increasing the win ratio and prepare specific silver bullets against key competitors

2. Business Development:

- Collaborate with sales and marketing teams to develop targeted strategies for client acquisition and retention.

- Expert level knowledge in AMS Estimation models, ITIL Processes, Continuous Service Improvements, Pricing models, and ITSM tools

- Lead Deal Pursuits to closure.

3. Service Delivery Excellence:

- Reimagine service delivery to cater to a bank's digital transformation.

- Implement best practices, tools and processes to optimize application maintenance services, ensuring efficiency and effectiveness.

- Knowledge in conceptualising and driving CI Initiatives

4. Banking Domain Expertise:

- Anticipate industry trends, shape client opinions and tailor solutions accordingly.

- Stay abreast of security challenges, regulatory changes, market dynamics, and emerging technologies impacting the banking sector.

5. Technology Innovation:

- Harness the power of AI and Machine Learning to transform banking business processes, drive automation, and enhance total end-customer experience, not just from a UX perspective.

- Design ownership of end to end solution to develop the solution blueprint including transformation roadmap

- Collaborate with technology teams to develop and implement innovative solutions tailored to banking clients.

6. Team Development:

- Build and nurture a high-performing team, fostering a culture of collaboration, innovation, and continuous learning.

- Provide mentorship, coaching, and professional development opportunities to team members.

Requirements:

- Bachelor's degree in Computer Science, Engineering, Business Administration, or a related field.

- 15-20 years of experience in the banking sector, with a focus on application maintenance services.

- Willing to drive top-line growth in the banking domain.

- Deep understanding of banking business processes, regulations, and industry trends.

- Design ownership of end to end solution to develop the solution blueprint including transformation roadmap

- Experience leveraging AI / Machine Learning, SRE to optimize business processes, preferably outside of ITIL

- Strong leadership skills with the ability to inspire and motivate teams towards achieving organizational goals.

- Excellent communication and interpersonal skills, with the ability to effectively engage with clients, stakeholders, and team members.

- This position offers an exciting opportunity to lead a dynamic team and drive innovation in the rapidly evolving banking sector. If you have a passion for leveraging technology to transform business operations and a proven track record of success in the banking industry, we invite you to apply.