Practice Director - Content Management Professional Services

Practice Director, Content Management Professional Services

Individual Responsibilities:

Client Relationships:

- Build relationships & onboard new clients; overall governance of client relations in target geos (EU/US)

- Understanding client context and advise clients / prospects [on technical & business issues]

- Focus on "High-Value" Customers.

Partner Relationships:

- Identify technology partners in the content management market and build new partnerships. Own the overall partner relation and governance.

Practice Incubation & Execution:

- Incubate the Content Management Professional Services Practice with a core set of Consultants / Experts

- Define the core set of professional service offerings

- Define the Processes and Workflows for service execution [Customer Engagement / Service Execution / Customer Communications etc. ]

- Build Frameworks / Kits for service execution that enable consultants to create maximum value for clients

- Establish professional work ethics / "Value - Centric" culture.

- Hire a core set of support / management staff, needed. [Service Line Managers, Program Coordinators, Sales Professionals)

Tech Consultant / Expert Relations

- Identify and onboard a core set of certified Tech Experts / Consultants who can play the role of "Principal consultant / Principal Engineer".

- Create and nurture a community of certified "Content Management Professionals.

- Ensuring that the Expert community is well engaged and available for projects.

- Facilitation of Trainings / Certifications for Experts / Consultants

- Establish XXX as the "Go-To" place for work for Content Management Professionals

Business Growth:

- Define a 3 year business growth plan for EU and US geos [ Sales, Marketing and Lead gen ]

- Set a 30 - 60 - 90 plan for initial momentum.

- Establish "high-value" brand image in the IT professional services market

- Provide a expertise led "Point of View" of the Content Management Marketplace in public