Portfolio Manager - Retail Banking

HDFB Bank - Portfolio Manager, Retail Banking

Job Purpose:

- Responsible for including HNI customers into the Preferred programme and offering them a superior customer experience to enhance the profitability of the relationship by increasing the relationship size, cross selling the right products, acquiring family a/c's ,retaining and enhancing the relationship. The RM is also responsible for acquiring new to Bank Imperia relationships.

- To be a one point contact for all his financial needs and services, thus enhancing current relationship value and wallet share which will further increase profitability from these relationships.

Job Responsibilities:

- Liaising with PB/ Preferred RM to flag eligible customers form Classic/ Preferred portfolio

- Acquire new customers who meet product criteria

- Regular interaction with the customer to build rapport to understand and update the profile.

- Enhance the Overall value/book size of the portfolio

- Maintain the overall quality / hygiene parameters of the portfolio

- Cross selling products of the bank based on the customer need

- Joint calls being done along with Supervisor as per defined process

- Advisory services to be offered based on the requirement in coordination with PBG.

- Attrition control of customers

- Achieving MTD and YTD Revenue Targets

- Operations, Marketing & Processes: Ensure that 5-S norms are adhered to for individuals workstation

- Increase in wallet share:Look for opportunities to cross sell any other product of the Bank, to ensure that HDFC Bank is a one stop shop & solution for all banking needs of the Imperia Customer

- Product Penetration & contribution towards focused product: Ensure that an optimal level of Income generating Product Group Holding (IPGH) is reached. and Enhance client's Customer To Group ( CTG ) level

- Customer Service: Ensure quality customer service is delivered. All customer queries and complaints are being resolved within TAT.

Requirements :

Educational Qualifications: Graduation/Post-Graduation

Certifications:

- AMFI Certification

- IRDA Certification

- NCFM Certification (Optional)

Key Skills:

- Sales and Influencing Skills

- Banking Product & Process Knowledge

- NRI Product and Regulatory Knowledge

- Planning and Organizing Skills

- Good Communication skills

- Knowledge of Competition & Current trends in financial Industry.

Experience Required:

- Minimum experience in years - 4 to 10 yr

- Exposure to banking preferably