Portfolio Delivery Lead - P&C Insurance

Senior Leadership Role - P&C Insurance

Key Responsibilities

Portfolio Delivery Lead, P&C Insurance will be responsible for leading delivery, transformation and financials of a portfolio of key P&C engagements within the practice, and grow/develop the practice through creating solutions for new logo pursuits/expansion pursuits within existing Insurance IOA practice.

Related and Additional Responsibilities/skills:

- Take independent decisions, which have major day-to-day impact in area of responsibility, and may influence direction of other areas

- Identify, assess and resolve complex business problems/issues and provide alternative scenarios

- Provide and implements business-focused solutions within time/cost constraints

- Accountable for developing and managing key internal/external client relationships

- Accountable for CSAT across portfolio of client engagements - NPS, SLA and ensure achievement of key performance indicators/project milestones

- Responsible for fulfillment of contractual obligations/completion of deliverables

- Drive and lead transformation agenda for the Clients leveraging Cognizant suite of solutions and capability

- Manage and ensure consistent application of human resource processes including career development, performance management within area of responsibility

- Research and consult with clients on wealth of repository material of Insurance tools like whitepapers, brochures or any other marketing collateral to help sell P&C offerings

- Represent operations by playing the role of Operations solution architect (transition, transformation, validation of commercial models)

- Support Go-to-Market in the Insurance domain; scan the industry value chain, identify business development opportunities across the value chain

- Make compelling solution presentations to external and internal stakeholders

- Create insurance specific POC solutions and publish thought leadership articles on periodic basis

- Build the practice by the way of industry best practice, knowledge building

- Responsible for benchmarking us against competition

Mandatory Capabilities/Skills /Years of Experience

- 20 years of overall experience with 15+ years within ITeS/BPO, majority in Insurance

- Minimum 10 years of experience managing complex service delivery, multi-group, multi-disciplinary projects, preferable in P&C

- Strong financial and business acumen to lead a portfolio of accounts - revenue and profitability

- P&C domain expert, who has extensive exposure to working with Solutions team- and has owned end-to-end RFP/ RFI response process for Insurance

- Ability to define projects, execute within timelines and with multiple stakeholders, and deliver projects on time and to budget

- Ability to effectively operate with flexibility in a fast-paced, constantly evolving team environment

- Experience in managing large operational teams across geographies

Preferred Capabilities/Skills/Years of Experience

- Thought leadership

- Significant P&C Insurance experience

- Industry know-how

- Transformational mindset