Porter.in - Senior Manager - Training & Communication

Senior Manager - Training and Communication

Roles and Responsibilities:

- Develop effective communication channels throughout partner lifecycle to increase reach and engagement

- Own complete partner communication piece end to end for the category including (maintain and develop communication channels, identify new ways of communication, content optimisation, cost optimisation etc)

- Develop partner journeys to ensure regular partner engagement and training

- Map partner journeys and identify the need for training at different stages of partner lifecycle (acquisition as well as retention)

- Liaison with vendors to develop effective training videos for every stage of partner lifecycle thereafter liasioning with product team to ensure placement and effectiveness

- Develop continuous improvement charters, scopes of work, plans, and schedules with the objective of increasing engagement, behaviour and experience of partners

- Develop, test, and execute aggressive multi-channel marketing plans to drive partner retention & increased engagement per user

- Staying current with emerging opportunities in the terms of reach out methods ( Content, design, communication channel/tools)

- Be a passionate advocate for partners and help escalate any user experience breaches

- Focus on talking to partners to get an intuitive understanding of how they think and behave

Must Have skills:

- Prior experience working in strategy/business excellence/program management roles preferably in a consumer-facing industry will be an advantage.

- Ability to influence and drive results in a cross-functional team.

- Ability to meet deadlines, prioritize work, handle changing priorities and use of good judgment.

- Strong attention to detail and user centric approach.

- Managed critical operational processes, with responsibility & accountability for SLA and other success metrics.

- Strong analytical and quantitative skills (hands on experience) with the ability to use data and metrics to back up assumptions, recommendations, and drive actions.

- Proven track record of employee performance management and development

- Strong process and Tech orientation; ability to find efficient solutions to problems and automate tasks through use of technologies with support from partner teams.

- Excellent Communicator (verbal and written) with strong stakeholder management skills (internal & external across all levels)

- High bias for action