Porter.in - Senior Manager - HR Business Partner

Roles and Responsibilities :

- As an HR Business Partner you will play a key role in helping our senior leaders think strategically about people & culture: helping to assess needs & develop solutions in areas such as employee experience, engagement, workforce planning, organizational design, performance management, employee relations, compensation, retention, career development and leadership development.

- You must understand business priorities and translate them into a plan that supports our rapidly growing business, unique culture and company values.

What you'll do :

- Partner with the leadership teams to assess, design and deliver solutions needed to optimize talent and enhance effectiveness including employee experience, engagement, workforce planning, compensation, succession planning and performance management.

- Serve as the HR business partner/ HR SPOC for head office/ customer experience/ all India locations. Strong business acumen including the ability to connect company objectives, functional goals, and people priorities.

- Develop a deep understanding of your employee group(s), their situations, and, most importantly, their needs to better develop mutually defined solutions to problems

- Assess, design, and implement people solutions across functional areas.

- Monitor the "pulse" of employees and develop and execute on initiatives to ensure a high level of employee engagement and a positive employee experience.

- Apply in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance.

- Conduct effective, thorough, and objective investigations when needed.

- Managing & leading internal communications to employee group'(s) team to ensure understanding of people priorities and buy-in. Assist with onboarding Managers & above, and acquainting them with the company practices, culture and business.

- Partner with our all HR teams (Talent Acquisition, People Operations, Organisation Development, Administration & Facilities, Digitization) to optimize processes & build initiatives to support the maturing of our people programs and HR function as a whole.

- Nurture, protect, and scale our values, culture through guidance on strategic & tactical HR initiatives.

Preferred Candidate :

- 4-10 years experience in Human Resources (at least 5 years prior HR Business Partner experience supporting relevant business units), preferably within the call Centre/BPO/ITES space 5+ years advising leadership and creating innovative people solutions.

- Ability to align and connect the organization's vision, mission and values to HR strategies and programs

- Strong working knowledge of multiple Human Resource disciplines including organizational design, workforce planning, employee relations, performance acceleration, talent development, compensation, and local employment laws.

- Ability to build relationships and communicate flexibly across all seniority levels, functions, and communication styles.

- Proven track record of effectively coaching on and resolving sensitive employee issues.

- Ability to balance the needs of the company, managers, team members, and practical HR compliance.

- Well-developed project management skills, ability to juggle competing priorities, and attention to detail.