Porter.in - Deputy General Manager - Key Accounts

Deputy General Manager

Role:

- Team manager role, would be responsible for the overall increase in retention & wallet share (city x users x category) push for Porter's offerings

- Taking co-ownership of high value clients and increasing their wallet share

- Setting up the processes to effectively increase the client understanding of product and getting the business expansion opportunities through different means

- Be the voice of the customer/enterprises at account management stage and Liaison with the product team to get all the necessary help, required in retention, reactivation and referral (RRR)

- Share reports and insights from the conversations, to effectively improve the KAM processes or our focus towards the business expansion

- Liaison with the marketing team to set up campaigns, plan testimonials and blogs with key accounts

- Drive a thriving acquisition loops with referrals from existing customers

Deputy General Manager - Key Accounts is expected to:

- Develop tools and processes which will empower the team to target the right clients (current vs. potential)

- Perform periodic goal setting exercise for increasing retention and wallet share of existing customers of porter

- Own end to end & ensure customer lifecycle processes are designed well and customers are being farmed to increase the revenue per customer

- Jointly handle large enterprise accounts and improve their revenue

- Ideate and come up with ways to continuously improve on below mentioned areas - Improve the retention, improve our understanding of needs and wants of the market, and help envisioning necessary changes in product, to get more business from the existing clients