Porter.in - Analytics Manager

Responsibilities :

- This role requires a person to support & drive business charters & accompanying products by aligning with business & product stakeholders and building & nurturing a team to aid in this.

Responsibilities include :

Business and product alignment | Analytics scoping and planning :

- Understand and align business and product initiatives working with stakeholders.

- Help shape business / product requirements formulation into analytics / data scope.

- Formalize requirements into roadmaps and iterations - accounting for dependencies.

Project Management :

- Drive project execution using effective prioritization and resource allocation.

- Resolve blockers through technical expertise, negotiation, and delegation.

- Strive for completeness of solution through stand-ups and course-correction.

KPIs and metrics :

- Drive business-level KPIs

- Ensure all initiatives and product features resonate with and amplify those KPIs.

- Responsible for high-level design and data architecture impacting performance.

- Envision data APIs and set up proper ownership structures.

Team Management :

- Manage a team of 5-8 members and a portfolio of 1-2 business charters.

- Do regular one-on-ones with reportees to ensure resource welfare.

- Periodic assessment and actionable feedback for progress.

- Recruit new members with a view to long-term resource planning through effective collaboration with the hiring team.

Process design :

- Formulate SLA benchmarks and set up processes to ensure on-time ad-hoc requests resolution + issues tracking + solving for inefficiencies and effort duplication.

- Establish good code review practices - using this as a nurturing tool.

- Set up communication channels (blog / newsletter) and feedback loops for knowledge sharing and stakeholder management.

- Explore the latest best practices and tools for constant upskilling.

Analytics Stack :

- Analytics : Python / R / SQL + Excel / PPT, Colab notebooks

- Database : PostgreSQL, Amazon Redshift, DynamoDB, Aerospike

- Warehouse : Amazon Redshift

- ETL : Lots of Python + custom-made

- Business Intelligence / Visualization : Metabase + Python/R libraries (location data) + Dash

- Deployment pipeline : Docker, Jenkins, AWS Lambda

- Collaboration : Git, Dropbox Paper

Business Charter Overview :

Spot demand :

- End-to-end ownership of customer-side initiatives targeting improvement in how we acquire them + how users engage better with our platform + how to maximize retention and reduce churn. Products include lead management + onboarding + referral + loyalty programs + reward and recognition + account management etc.

Spot supply :

- Analogous charter with similar product line to spot demand but focused on driver-partner initiatives. With special onus on our value proposition of higher utilization and better earning potential delivered at market-best SLA.

Platform products :

- End-to-end ownership of all platform products which ensure our remaining services on offer are running smoothly and ensure the best experience possible for all parties concerned. Other than core transaction experience (booking, pricing, discovery) responsible for pure-platform products like payments, training, customer care, and ticketing.

New initiatives :

- Help build processes and mature them into stable systems for newer business initiatives. The initiatives range from Enterprise on demand services to consumer facing house shifting services and financial services to our driver partners. Analytics requirements revolve around experimentation and generating insights for business growth.

Growth :

- Contribute to growth of our categories and geographies by providing actionable insights to city growth teams. Drive analytics initiatives as part of the Growth team to nurture our partners growth and ensure growth of earnings of our partners from the platform.

Qualification Prerequisites :

- Analytics experience of minimum 7 years

- Experience managing an Analytics team of at least 4 people end-to-end

- Exposure to consumer facing products (product org experience preferred)

- Strong technical background and ability to contribute to design and review

- Familiarity with our current or a similar analytics stack