Polymerize - Key Account Manager

Responsibilities

Manages, retains and grows revenue, responsible for sales and the customer relationship (may include new sales and revenue quota attainment).

Cultivates customer relationships and ensures effective service delivery to accounts.

Focuses on customer's satisfaction, knows the customer's business and workflows, develops proper contact network within accounts.

Supports execution of strategy at the account level.

Works with and brings in expert/specialist onto the team where required, has oversight of all accounts activities.

Responsible for forecasting, keeps management in touch with accounts in a timely fashion, gathers intelligence on competitor activity, and gives feedback to marketing.

Acts as point of contact for the client, provides an escalation path to and from Service, attends to customer issues promptly.

Tracks customer activity in the internal system in order to execute account strategy and identify additional opportunities may provide customer product training as necessary.

Accountable for individual expense budget management.

Skills & Requirements:

3-5 years account management experience with strong domain knowledge of SaaS products and market.

Strong understanding of customers and their business model and workflows.

Relationship building skills.

Selling skills (identity, develop and articulate a complex proposition/consultative selling).

Strong negotiation skills.

Strong interpersonal skills, ability to develop and execute a sales plan, ability to use a variety of technology with a high level of proficiency.

Problem solving - ability to understand, articulate, structure and solve client needs.

Presentation and communication skills: ability to deliver presentations and communicate at all levels within an organization.

Ability to collaborate with the account team.

Experience/Education Background from Chemical Industry would be an advantage