Role : Customer Success Manager (HRMS sales) Location : Noida Experience : 2-9 Years Job Description : We are looking for a techno-functional consulting champion who becomes the trusted advisor to clients and drives adoption of Polestar Vega HRMS to ensure customer success. Responsibilities : - Manage a team of techno-functional consultants and provide recommendations on the process to VEGA enterprise clients - Act as a techno-functional consultant and provide recommendations on process - Configure and manage client's instance on VEGA; Assist and Train clients to do it on their own - Devise engagement plans that consider customer business goals and map product capabilities to achieve these goals - Drive product adoption, increasing overall retention and achieve process success for customers - Support clients during critical HR events like Appraisal, Increments etc. - Support clients to resolve queries or bugs, as and when required - Gather feedback on product experience during the entire customer lifecycle via targeted surveys - Identify prime targets for up-sell/cross-sell and engage Sales team to execute on those opportunities - Share best practices with clients on how to achieve product success with VEGA. - Identify risks proactively, mitigate and escalate as deemed appropriate Requirements : - MBA/PGDM (preferably in HR) or relevant work experience after BE/BTech - 2+ years of experience in HR transformation &amp; change management/HCM implementation and&nbsp;customer management roles / HR consulting roles - Understanding of Technology systems. HRMS system implementation and understanding would be preferred - Good in MS Excel, Word and Powerpoint - Key behavioural traits : Agility, Analytical, Persistence and Ability to stretch Polestar Profile : We are a trusted and committed global IT Solutions and Services firm aiming to partner with top-notch enterprises to provide World Class IT solutions to our clients at competitive rates. Our Business Intelligence Analytics solutions empower businesses to turn their data into a profit-making asset.

Noida

Polestar Solutions - Customer Success Manager - HRMS Sales 

Polestar Solutions - Customer Success Manager - HRMS Sales  ,Job Description for Polestar Solutions - Customer Success Manager - HRMS Sales  in Polestar Solutions & Services Ind. Pvt. Ltd in  Noida for (2-9) years of experience. Apply Now!

Job Description for Polestar Solutions - Customer Success Manager - HRMS Sales  in Polestar Solutions & Services Ind. Pvt. Ltd in  Noida for (2-9) years of experience. Apply Now!