Job Summary : - Responsible for coordinating the loyalty and retention programs designed to win back, reward, and retain customers. Primary Responsibilities : - Create, optimize, and evolve retention strategies. - Work closely with various business units to develop objectives. - Identify areas of customer improvement. - Evaluate the customer service experience. - Distribute surveys and questionnaires to determine customer satisfaction. - Evaluate quality assurance programs. - Develop an understanding of what is needed to create a great client experience. - Perform evaluations of sales teams. - Create new or develop existing retention campaigns and programs. - Influence and improve results. - Work with cross-functional teams to lead the creation and preparation of new campaigns for execution including campaign strategy, offer development, business case creation and approval, communication brief development, and client targeting. - Evaluate program results and optimize as needed. - Lead adhoc projects and initiatives that bring about change or improve the business. - Prepare and present presentations to various audiences to influence the loyalty and retention program. - Identify sales opportunities while servicing customers. - Sell new products to existing customers.

Bangalore

Pocket52 - Manager - Retention Marketing 

Pocket52 - Manager - Retention Marketing  ,Job Description for Pocket52 - Manager - Retention Marketing  in Pocket52 in  Bangalore for (5-10) years of experience. Apply Now!

Job Description for Pocket52 - Manager - Retention Marketing  in Pocket52 in  Bangalore for (5-10) years of experience. Apply Now!