Responsibilities: 1. To look through customer obsession and analyze as per customer needs. (Must have B2C and Costumer Interaction Experience) 2. Has to drive his/her agenda across different functions 3. It's very important that he/she has to be a people person and can influence teams without having them report to him/her 4. English proficiency should be amazing because he/she will also handle US markets 5. Establish and maintain customer relationships 6. Establish customer service policies and practices 7. Provide high-level technical and product support 8. Supervising the daily operations of the customer service department 9. Creating a reliable customer loyalty program 10. Setting customer service goals for team members and helping them reach those goals 11. Interacting with customers and handling customer queries and complaints in a timely manner 12. Maintaining relationships with profitable customers 13. Making weekly and monthly reports and surveys 14. Staying current on the latest industry trends and techniques 15. Supervise and develop customer success teams Pre-requisites: 1. Should be proficient with English as the first language 2. Should have a minimum 3 years of Customer Success Experience 3. Should know the market standard

Metros

Mumbai

Delhi NCR

Bangalore

Pocket FM - Customer Success Manager - B2C 

Pocket FM - Customer Success Manager - B2C  ,Job Description for Pocket FM - Customer Success Manager - B2C  in Pocket FM in  Metros Mumbai Delhi NCR Bangalore for (4-8) years of experience. Apply Now!

Job Description for Pocket FM - Customer Success Manager - B2C  in Pocket FM in  Metros Mumbai Delhi NCR Bangalore for (4-8) years of experience. Apply Now!