PNB Metlife - Senior Manager - Customer Services

Key Responsibilities:

- Team management

- Branch Metrics

- Audit & Compliance

- TAT management

- Facilities & Admin Management

- Stakeholder management

Work in a team to provide service delivery to internal and external customers through: Error free transaction processing, Communication and follow-up with customers to ensuring service delivery as per defined Turn-Around-TAT and Service Level Agreement. New Business Processing, Branch Management, Vendor Management, Petty Cash Management

Measures of Performance:

- Functional metrics (Dashboard)

- Revenue generation

- Value creation

Desired qualifications and experience :

- Overall Experience of 6-8 yrs. (At least 4 yrs. To be in Operations / Customer Services in Insurance)

Knowledge and skills required :

- Data Analytics

- MS office (with emphasis on Excel)

- Excellent Written & Oral Communication Skill

- Well versed with Branch Audits & Process Compliance

Other skills:

- High energy levels with initiative-taking approach.

- Ability to build good working peer-level relationship across function.

- Ability to participate in effective and efficient implementation of new processes.

- Ability to work in team for achieving and exceeding individual and team targets.