About Plum (www.plumhq.com) We are making health insurance - simple, accessible and affordable. Hundreds of businesses of all sizes from startups to large corporates trust Plum for their employee's health protection. Healthcare in India is seeing a phenomenal shift. Healthcare cost is seeing an inflation that is three times the general inflation. Treatments of diseases including Covid-19 can wipe out entire household savings. Majority of Indians won't be able to afford a health insurance on their own. As many as 600mn Indians would depend on employer-sponsored insurance. Enter Plum. Plum is re-imagining the health insurance stack, and accelerating the penetration of health insurance in India to 100%. Plum has forged new underwriting and fraud detection algorithms to enable companies as small as 2 to benefit from a group insurance. The platform enables real time insurance design & pricing to enable companies to buy insurance in 3-clicks. And offers employees a hassle-free claims experience through an integrated digital process. Plum is backed by leading global investors including Tiger Global, Sequoia Capital, Tanglin Ventures and Incubate Fund ABOUT THE ROLE Having found exceptional product/market fit, we're in the midst of transitioning from 'start-up' to 'scale-up', and looking for customer success champions who can help us deliver the best ever experience to our users. We're looking for outstanding Customer Success Associates who have consistently delivered high customer satisfaction, and thrive in taking full ownership of delivering delight to our customers. You should understand the importance of customer success and takes pride in going over and beyond to help the customers. You should put your customer first and should be passionate about helping people. You should have an ability to think on the feet to come up with creative solutions for customer issues. We don't pretend that it'll be easy - joining a company and embarking on the scale-up phase is an amazing challenge, pushing well beyond the boundaries of natural growth cycles. You'll move quicker than feels comfortable, and be brilliant at continually re-prioritizing what must get done to keep Plum growing month over month at the pace of the fastest growing SaaS companies in history. Roles and Responsibilities: - Retaining the Top 100 customers of Plum. This includes retention, expansion, and advocacy. - Standardizing and/or creating account plans with strong up/cross-sell and engagement strategies - Running EBR/QBRs with the customers will foster a sense of partnership - Developing strategies to drive product awareness and adoption in collaboration with PMM and product teams - Being the Voice of the customer. Bridge the gap between our product and customer's experience - Establishing an escalation matrix and also managing your team's escalations directly - Establishing a data-driven culture by dashboarding critical metrics to measure the effectiveness of the team The success of your team. You will lead a team of 4-5 account managers to achieve the goals of net dollar retention Experience and Qualifications: - 10+ years of experience in B2B customer success/relationship/account management roles in a SaaS industry - Experience working with customer success CRMs is nice to have. - Ability to develop strong customer relationships across multiple levels - Experience scaling up teams

Bangalore

Plum Benefits - Lead - Mid Market Accounts 

Plum Benefits - Lead - Mid Market Accounts  ,Job Description for Plum Benefits - Lead - Mid Market Accounts  in Plum Benefits in  Bangalore for (10-12) years of experience. Apply Now!

Job Description for Plum Benefits - Lead - Mid Market Accounts  in Plum Benefits in  Bangalore for (10-12) years of experience. Apply Now!