What You'll Do: You will be the owner for the set of accounts and drive product retention, consumption, adoption and engagement for a set of customer accounts. - Empower Sprinklr customers to improve their end-customers- digital experiences and achieve business objectives through the adoption of Sprinklr product - Develop a deep understanding of customer needs and be able to tie them to specific Sprinklr use cases, product features, benefits, and value propositions - and ensure your team knows how to communicate them effectively - Understand Customer's current Sprinklr implementation and ensure maximization of business value realized by the customer through consultative support, training, business reviews and configuration optimization - Be a customer advocate within Sprinklr providing feedback to engineering teams to develop/identify new features &amp; products - Increase renewal rates, drive adoption and consumption, improve customer satisfaction, and cultivate Sprinklr advocates to generate new business (upsell and cross-sell) - Serve as the internal voice of the customer and advocate for your clients- needs (services, support, product management, executive alignment) - Manage and track key performance indicators (KPIs) - including renewal, consumption, adoption and expansion commitments - to ensure exceptional, predictable results - Calculate risk forecasts based on product adoption; close renewal, upsell, and cross-sell opportunities within assigned client accounts in partnership with relevant Sales Account Executives - while achieving targeted renewal rate - Work closely with multiple teams (sales. support, product specialists, services etc.) within Sprinklr - Identify opportunities for customer references and case studies. Who You Are &amp; What Makes You Qualified: - 4+ years of experience in B2B SaaS customer success, account management, product management or a strategic consulting organization - Deep product management or product evangelization experience with the aptitude to learn new products - Experience in Web technologies, CRM or SaaS platforms and/or digital marketing experience in social platforms will be a PLUS - Advanced analytical skills with proven competency in Data tools and methodologies, ability to collate, harmonise and visualise data and present the statistical merit in a business case. - Ability to interpret Industry specific trends across different verticals or lines of business. - Ability to operate in an autonomous way, dive deep, engage stakeholders across regions and lead change management. - Intrinsically motivated to tackle unique client use cases, passion to solve business challenges and commitment to client delight. - Demonstrated passion for the social technology universe. - Direct experience in working with or for social media management software is preferred. - Social media ads certifications or Digital Marketing Certifications is preferred. - University Degree preferably in STEM . - Flexibility to work with our customers in North America time zone - Passion for solving client challenges and commitment to client delight - Naturally curious, with excellent critical-thinking skills - Flexibility to adapt with the demands of the business - Excellent written and verbal communication skills, articulation skills and a compelling executive presence.

Bangalore

Platform Success Manager - Key Accounts - IT 

Platform Success Manager - Key Accounts - IT  ,Job Description for Platform Success Manager - Key Accounts - IT  in SilverPeople in  Bangalore for (4-10) years of experience. Apply Now!

Job Description for Platform Success Manager - Key Accounts - IT  in SilverPeople in  Bangalore for (4-10) years of experience. Apply Now!