Plant Quality Assurance Head - Consumer Durable

JOB DESCRIPTION - QA Head

1. BASIC ROLE DETAILS

Position: DGM

Division/ Department: Fans QA

Location: Goa

This Role Reports to: Fans PL Head & Head Corp. QA / Mfg. Excellence

This Role Supervises Executives in a role of - Customer Support, Incoming Quality Assurance, In-house Quality Assurance, Product Sourced Quality Assurance.

2. PURPOSE OF THE ROLE

To improve Product Quality, Process Quality and Customer Satisfaction

3. IDEAL PROFILE

Educational Qualification Essential: Graduate Electrical/ Instrumentation/ Mechanical Engineer, certified Black Belt

Preferred: MBA

Work Experience Required (In yrs.) Total: 16-20 Years

(Relevant experience):10 -12 yrs

Post Qualification experience: 16 - 20 years

Other, Relevant Direct Skills Exposure to Black Belt and Quality audits

4. MAIN RESPONSIBILITIES

Responsibilities (Indicate Key Deliverables for this position)

Plant Quality

- Build QA strategy and its deployment till Improvement Project level. Develop Monthly Score card and strong review mechanism.

- Build strong statistical problem-solving approach within QA team.

- Continuously interact with Plant & Suppliers to work upon improving Product & Process Quality to improve Customer Satisfaction.

- Understand & Analyze Customer Escalations and provide feedback to Plant & Suppliers as well as R&D.

- Analyze Cost of Poor Quality in terms of Rejections & Non-Moving Items and suggest corrective actions.

- Carry out Warranty Failure Analysis and provide feedback to R&D, Reliability & Plant Teams.

- Deploy Daily work management (DWM) and improve Process capability of the processes.

- Set up Quality Standards & Systems in coordination with Plant, R&D and Reliability Teams. Strengthen Process, Product and System Audits

Vendor Quality

- Set up process for assessing quality of Bought Out Items thru Local & International Vendors and methods for continuous improvements. Carry out SQP audits at all vendors. Handhold to achieve and sustain expected scores. Develop Vendor score card and review mechanism.

- PPAP implementation at vendor end.

- Fans Corporate Quality

- Carry out Branches and Customer visits to understand Customer well.

- Analyse Corporate Escalations & provide feedback to R&D, Reliability & plant Teams.

- Strengthen QMS and ensure Quality Certifications

- Active participation in OpEx Program

- Drive Six Sigma Programs

5. KEY INTERACTIONS External/Internal

With Whom Brief Description (Frequency & Nature of Interaction)

External Customers, Quality Certification Agencies, Vendors, Suppliers and Dealers Frequency Need Based

Nature of Interaction :

Internal Group Head, Divisional Head, Functional Head, Employees Frequency Need Based

6. KEY COMPETENCIES REQUIRED (Technical & Behavioural)

a. TECHNICAL

1. Analytical Skills

2. Knowledge of State of the Art Quality

3. Six Sigma Certification & Process Methodology

4. Audit Skills

b. BEHAVIORAL Strategic Thinking

- Enabling Change

- Managing and Developing People

- Working in Teams

- Customer Focus

- Effective Decision Making

- Execution Excellence

- Drive and Passion

- Managing Relationships

7. WORKING CONDITIONS (PHYSICAL & ENVIRONMENTAL DEMAND)

Office environment with frequent travel to locations on need basis