The Senior Manager / AD Expansion and Growth is a key role at PlanetSpark in which the incumbent will be responsible for delivering 800 demos per day. This is a high accountability and high impact role, working closely with the sales, operations and academic teams.
Eligibility Criteria:
- Willing to work 6 days a week
- Willing to work in a Series A funded startup and build everything from scratch
- 5 to 8 years of experience in operations with a consumer tech company
- Very strong problem-solving ability
Roles and Responsibilities/ Mission Statement:
The Senior Manager / AD Expansion and Growth will be the sole custodian for the expansion and growth of the company by ensuring 800 conducted demo sessions.
1) Understanding levers for demo conduction
- Understand the various levers for conduction of demo classes
- Unlock the potential in every lever
2) Teacher Training and Onboarding
- Onboard a large number of teachers every week
- Train them on demo conduction
3) Lead Utilization / Teacher responsiveness
- Understand the various levers for lead utilization and build processes to boost the same
- Ensure that leads get responded within the agreed SLA
4) Calling Team Management
- Manage an outsourced team of calling agents who will manage dropped leads
- Create SOPs, SLAs for the teams
- Identify new unlocks for driving more demos
5) Demo Metrics tracking
- Constantly monitor key metrics and dropouts
- Create strategies for improving demo metrics
Ideal Candidate Profile:
- 4-6 years of experience in managing operations of a consumer tech startup, preferably with managing a large workforce
- Highly analytical and problem-solving bent of mind and a strong obsession with using a data-driven approach
- Ability to think of solving a problem from multiple levers such as product, sales and training
What are the behavioral attributes that we are looking for?
- A keen desire to drive the growth through a product-first approach for a fast-growing Series A funded early-stage startup
- An apparent Founder's mindset i.e. A mindset where the person can own operations and shape it independently like a Founder
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