PlanetSpark - Associate Director - Student Operations - IIT/IIM/ISB

About PlanetSpark:

PlanetSpark is on a mission to build the next generation of confident speakers and creative writers. We are a Series B funded, global company impacting over 13 countries through live 1:1 personalized classes on Public Speaking and Creative Writing through handpicked top 1% teachers. Our kids participate in gripping debates, create viral YouTube videos, start their own podcast channels, perform stand-up comedy, write nail-biting mystery stories, and become confident and fearless speakers.

PlanetSpark is on its journey to becoming the global leader in the large and untapped communication skills segment by 2023. We are backed by some top VCs and are on a 30% month-on-month growth curve. We were featured amongst the fastest growing companies in the world, according to a recent study on the world's fastest growing startups by GrowJo (read the story).

Come, join a passionate team of over 900 young and energetic team members and 1300+ expert teachers on this roller coaster ride to build the most loved brand for kids who will move the world!

Mission Statement

The Associate Director of Operations will be responsible for leading the operations teams at PlanetSpark and ensuring that the right processes and systems are built to support the hyper-aggressive scale-up plan.

Your Roles and Responsibilities:

1) Class Operations:

- Ensuring 100% smooth class operations through attendance, teacher leave, student leave and absence capture on PlanetSpark LMS

- Conceptualizing tech interventions and features to bring out smooth PlanetSpark online class operations

- Regular Ops training for teachers

2) Student Operations Dashboard

- Conceptualize and manage student operations dashboard to ensure 100% OTIF class conduction

- Track and improve student ops metrics on a daily basis

3) Tickets Resolution and Reduction:

- Analyse ticket trends and conceptualise tech interventions to reduce the tickets

- Streamlining Student Ops processes and make them tech driven instead of manual

- Agree and drive student ops ticket closure TAT with key stakeholders

- Work with Agents to have 100% same day ticket closure rate

What are We Looking For?

- MBA or B.Tech from tier-1 institutes (IIMs / ISB / IITs)

- 8 to 12 years of work experience in leading complex operations teams at consumer tech startups

- MUST have worked in tech and data led operations

- Excellent analytical and problem solving ability

- Ability to drive large teams

What are the behavioral attributes that we are looking for?

- A keen desire to build products for a fast-growing Series B funded startup

- An apparent Founder's mindset i.e. A mindset where the person can own up operations and shape it independently like a Founder