Eligibility Criteria:
- Willing to work 6 days a week
- Willing to work in an early-stage startup and build everything from scratch
- Relocatable/Working out of Gurgaon
- Prior consulting and business experience
- Past entrepreneurial experience is highly valued
Roles and Responsibilities/ Mission Statement:
The AVP, Retention and Renewals is a highly cross-functional role that combines sales, customer experience, marketing and strategy. The incumbent would be the sole custodian of ensuring the customers are retained and renew their subscriptions.
- Formulate the retention and renewals strategy
- Deep understanding of Sales, and be able to build the right plans from concept to execution.
- To deliver 2 Crore revenue month on month by setting up a high performing b2c sales renewals team Outcomes Expected
1. Retention Strategy
- Have a deep understanding of the product and customer journey and identify key levers to retention and renewals
- Conduct experiments to fine-tune the strategy and scale the initiatives that work
2. Deliver revenue month on month
- Generate renewal enrolments
- Distribute targets within team & be accountable for month on month /quarter on quarter target achievement
3. Set up & Lead a team of 25 b2c managers and executives (counselors) across Gurgaon
- Train & Lead 25 experienced managers and campus graduates and convert them into a high performing & winning b2c sales renewals team
- Motivate, Lead & work with the team to achieve the revenue targets
Ideal Candidate Profile:
- 2-4 years of experience at a top consulting firm
- 2-4 years of business experience, ideally with a consumer tech company
- Highly analytical and problem-solving bent of mind
- A hands-on approach with a strong revenue and sales driven mindset
What are the behavioral attributes that we are looking for?
- A keen desire to drive the Business Development/Sales for a fast-growing SeriesA funded early-stage startup
- An apparent Founder's mindset i.e. A mindset where the person can own up Business Development/Sales and shape it independently like a Founder
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