Piramal - Chief Manager - HR Shared Services

- Lead a growing Human Resource operations team in Mumbai. Ensure highest levels of staff engagement

- Ongoing resource planning to ensure that operations team is right sized & with the right skill sets.

- Manage day to day operation of the HR operations (involving multiple sites & legal entities). Responsible for coordination and management of all departmental functions such as managing pre & post joining formalities, confirmations, transfers, leave and attendance, performance management, exit management, corresponding internal controls.

 Responsibilities also include:

- Efficiently managing the employee onboarding process including co-ordinating with different support functions

- Maintain employee masters within the HRMS & complete employee records

- Day to day employee support on leave and attendance

- Manage the regular confirmation, transfers, exit management

- Support the periodic performance management activities

- Administrative & Logistical support to Learning University

- Ensure service delivery in accordance with agreed service levels

- Monitor performance for ensuring effective & efficient Service Delivery

- Manage employee helpdesk - address staff queries

- Regular support to other HR functions like Talent Acquisition, Learning & development, Business HR etc.

- Preparation of ad hoc reports as required.

- Complete processing in accordance with department KPI's and SLA's. Periodic preparation of metrics over the team to communicate its efficiency and effectiveness

- Continually assess opportunities to improve the efficiency and effectiveness of the team and the level of services provided.

- Leverage automation & tools like lean/six sigma.

- Given the criticality & sensitivity of the process, ensure highest standards of accuracy & productivity for Human Resource Operations

- Oversee both external and internal audit information gathering and reporting.

- To ensure all the required process controls are implemented, documented and monitored so as to ensure full audit compliance.

- Maintain team's work engagement by providing on-site guidance and timely identification and remediation of training gaps

- Participate and lead the organizational change management initiatives for Human resource operations

- Ensure high quality services, meeting stakeholders' expectations with optimum resource utilization

- Ensure close interaction with corporate & business human resource, finance teams to understand requirements and deliver services accordingly

- Develop effective, collaborative relationships and networking with all internal clients and stakeholders

- Responsible to maintain department's spending and budgets

- Post Graduate with Professional Qualifications such as MBA - HR (Full time only)

- Relevant post qualification work-experience of 8-10 years.

- Experience of managing large teams.

- In-depth understanding of the 'Hire to retire' work stream with relevant experience in management of end to end Employee masters in SAP & Oracle environment.

- Proficient in Written & spoken English

- Good listener with analytical mind

- Excellent decision making skills in a fast paced environment

- Attention to detail, effective management and interpersonal skills, professionalism, positive attitude and a willingness to work in a team-oriented environment

- Leadership and Team building skills.

- Experience in handling functional Training for the team.

- Strong exposure in creating a high performance-driven culture, employee engagement & customer centricity

- Adept in process mapping & documentation.

- Experienced in redesigning optimal processes (with necessary controls built in) and handling projects.

- Experience of working in a KPI-metrics environment and managing employees in this fashion

- Proficiency in Microsoft Office applications including Excel and Word

- Application and interpretation of current legislations and compliance requirements within payroll functions (including withholding taxes)

Contact - Afrin Patel 

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