Piramal - Chief Manager - HR Operations - Shared Services

- Administrative & Logistical support to Learning University

- Ensure service delivery in accordance with agreed service levels

- Monitor performance for ensuring effective & efficient Service Delivery

- Manage employee helpdesk - address staff queries

- Regular support to other HR functions like Talent Acquisition, Learning & development, Business HR etc.

- Preparation of ad hoc reports as required.

- Complete processing in accordance with department KPI's and SLA's. Periodic preparation of metrics over the team to communicate its efficiency and effectiveness

- Continually assess opportunities to improve the efficiency and effectiveness of the team and the level of services provided.

- Leverage automation & tools like lean/six sigma.

- Given the criticality & sensitivity of the process, ensure highest standards of accuracy & productivity for Human Resource Operations

- Oversee both external and internal audit information gathering and reporting.

- To ensure all the required process controls are implemented, documented and monitored so as to ensure full audit compliance.

- Maintain team's work engagement by providing on-site guidance and timely identification and remediation of training gaps

- Participate and lead the organizational change management initiatives for Human resource operations

- Ensure high quality services, meeting stakeholders' expectations with optimum resource utilization

- Ensure close interaction with corporate & business human resource, finance teams to understand requirements and deliver services accordingly

- Develop effective, collaborative relationships and networking with all internal clients and stakeholders

- Responsible to maintain department's spending and budgets

PQ experience of 10 yrs.

Contact - Aditya Oak 

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