PinkBlue.in - Customer Transformation Manager

We'll try and cover the following points briefly in this note:

- Key Responsibilities

- Key Qualities

- Eligibility

- Take-aways

& a brief intro about us!

What will be your key responsibilities-

We are trying to do something very new in the industry and any change, in general, takes its own sweet time. We need smart, hardworking and sincere people who can act like catalyst for this change and transform the way our customers (Clinics / Hospitals) work currently. The prime responsibilities of the Customer Transformation team will be:

- Identifying Key Accounts (aka PB SmartClinics)

- Concept Selling

- On-boarding

- Hand Holding

- Trouble Shooting

- Strategically Engaging

The Customer Transformation team will be coupled, in a seamless manner, to the - Customer Success- team which takes care of the entire back-end. We should be able to develop and own systems and processes which would aid in tracking and continuous improvement as we go ahead.

What will help you do a good job?

Few of these qualities can be innate (hence freshers are also equally fit for it) and few could be acquired over your last stints:

- Excellent communication skills & ability to learn quickly

- Patience and Persistence

- Statistical and Analytical capabilities

- Sincerity and Trustworthiness

Experience in B2B business / Healthcare / Concept Selling can be additional advantage

# of roles available: 3 (One Manager + Two Assistant Managers)

Who can apply:

For Assistant Managers: The role is ideal for fresh graduates (or folks with less than 2 years experience) who are looking for opportunities to start their careers in the e-commerce space.

For Manager: Folks with MBA and a few years of experience, who have the skills to grow and manage a team, are ideal.

We are looking for people who can join us full time immediately (starting tomorrow to a couple of weeks at max) - so only people who are in a position to do the same may apply.

What's in it for you?

First the unattractive part: The salary.

It will differ for the Manager and Asst. Mangers hence we've not disclosed it to applicants. It- ll primarily have 3 components:

Fixed + Variable + ESOPs

Fixed + Variable component will be just about OK for you to manage your expenses as we are a boot-strapped company with limited resources (as of now - wink- ) but the ESOPs component will make sure that you- ll be sufficiently compensated for any loss in pay that you may incur. With a couple of rounds of funding (which may take time basis how we all perform) we should be able to scale up to industry standard packages for all of us anyways.

Now the more attractive - take-aways- :

1. End-to-end visibility into a growing e-commerce business (Sales and Operations management, Team management, Vendor management and Customer Relationship Management).

2. You will get to work directly with the founders, who come with significant experience in management consulting, corporate strategy, FMCG sales and marketing domains.

3. Potential opportunity to become an early employee in a fast-growing company, which comes with its benefits. The onus of making the ESOPs worth millions is upto all of us equally.

4. Flexibility in the role offered, based on the preferences and strengths of the person, as fast growth is expected to open up a wide array of job opportunities in the medium term.

What is PinkBlue (http://www.pinkblue.in):

Started by IIM Alumni, PinkBlue.in is a pioneer in the field of technology-driven clinical supplies management in India. We are building an integrated supply chain management solution for clinical supplies. We bring the power of consumer e-commerce to the clinical supplies space, by placing the customer at the heart of our solutions. PinkBlue is one of the very few professional organizations in a highly unorganized field, and brings sound management expertise to make lives easier for healthcare professionals.

Our mission is to enable every healthcare institution to continuously improve on the quality and the cost of the materials used. Being a pioneer working towards organizing a large unorganized space with the use of technology, with a well-rounded management team, PinkBlue.in is poised to be amongst the next set of billion dollar internet businesses built from India.