Pine Labs - Vertical Head - Key Account Management

- Monitoring day to day commercial performance of each account within the portfolio through a team of 27 Key Account Managers.

- Managing complex sales negotiations in acquiring new clients.

- Provide dedicated account management to top clients, to develop, manage, optimize, support and create business solutions for clients.

- Build key stakeholder relationships both internally and externally.

- Conduct reviews on accounts and map top clients to Cross Sell and Upsell Selling additional products and services to clients.

- Retain and recover accounts through strong relationships with key decision makers

- Resolve customer complaints, queries related to payments, technical issues and legal