Pine Labs - Senior Key Account Manager

Key Role/ Responsibilities

- Building and maintaining relationships with clients and key personnel within customer companies.

- Conducting business reviews to ensure clients are satisfied with their products and services.

- Cross-Selling and Up selling to the client base

- Letting customers know about other products the company offers.

- Attending meetings with clients to build relationships with existing accounts.

- Achieving client relationship targets and KPI's as set by the team lead.

- Liaisoning with internal departments to ensure client needs are fulfilled effectively

- Escalating and resolving areas of concern as raised by clients.

- Carrying out client satisfaction surveys and reviews.

- Monitoring company performance against service level agreements and flagging potential issues.

- Updating the CRM for any change with regard to a client

- Generating referrals

3 Must-Have Skills:

1. Knowledge of customer service practices and 6-8 years of payment gateway experience

2. Strong interpersonal skills and an ability to build rapport with customers

3. Hardworking with a strong work ethic and an organized approach to work

Why should you join Pine Labs?

1 If you are someone who is driven by challenges, is ambitious and is willing to take complete ownership of a business category, then we invite you to be part of Pine Labs.