Pidilite - Senior Manager - Distribution

Job Description:

- Whole Sale Stockist (WSS) Call log management

- Work/Guide CSM team to ensure that all issues with respect to WSS are logged on to WSS Service Cell during their monthly visit.

- Work with WSS Service cell and identify root cause of all complaints pertaining to WSS, identify improvement initiatives and close the gaps.

- Work with CSMs / WSS Service Cell to ensure all WSS log in at least one call in every month

- Appointment & Induction of (Whole Sale Stockist) WSS

Backup WSS

- WSS Watch Gap report (division wise) Route cause analysis division wise of no. of WSS in exception

- Ensure availability of Back up WSS

- WSS Appointment: Review gap in WSS Appointment to discontinuation time gap for all divisions and identify improvement initiatives and implement action plans.

- WSS Attrition: Review WSS Attrition on a monthly basis and identify any improvement opportunities in appointment process and/or prevent undesired attrition

- Commercial policy implementation exception analysis: Work with CSMs/HO Finance on identifying improvement initiatives in closing the exceptions and gaps in commercial policies with respect to WSS

WSS Training:

- Work with Divisions NSMs/PSMs on the WSS training calendar and ensure they are implemented in the ground by CSMS (Commercial policies and IT systems)

- List of improvement initiatives / suggestions collective/identified in the Training program along with execution of these initiatives.

Insight Generation and Execution

- WSS Consultants & CSM field visits: Work with divisions for timely execution of Insights generated from field visits of WSS consultants and CSMs through Suggestion box framework.

Insights on WSS discontinuation

- Identify FFS Exceptions (as follows) and identify RCA/Gaps and ensure close of these gaps

- Identify reasons for discontinuation based on key insights for process/policy improvements post exit interviews and ensure implementation.

Candidate Profile:

- The candidate should have relevant experience in sales and distribution, Sales Operation, minimum 10 years

- Has done a supervisory role for a minimum of 5 years and corporate role in sales and distribution would be preferable.

- Should have good understanding of Distribution management.

Key Skills required:

- Analytical ability.

- Team Management

- Communication

- Ability to Get Things Done.

- Initiative

- Collaborative

- Problem solving