Pidilite - Manager - Regional Customer Service Excellence

Manager - Regional Customer

Job Responsibilities:

The position is of an influencer, executor & observer of Customer (Internal) Service Excellence KPIs. This includes driving Distribution Excellence KPIs, Sales Excellence KPIs & Customer Relationship initiatives on ground.

- Project Management Distributor Life Cycle - Right from appointment of right fit of WSS/Distributor through all due diligence as per appointment checklist to ensuring on boarding of new WSS/Distributor in all modules, systems & policies.

- Run performance excellence through driving scorecard & optimal usage for portal/ DMS etc. Work as the single source for feedback & improvement areas for through feedback mechanism. Actively involve in improving experience of engagement activities. Also pivotal in WSS/Distributor Exit process through monitoring & reviewing exit SOPs vs ways of working.

- Sales Excellence - Review exceptions along with Zonal leadership and support creation of action plans across Sales Excellence initiatives. Work towards capability development of Sales Team on processes, policies & digital initiatives encompassing Dealer & WSS/ Distributors of Pidilite. Drive performance excellence through improving usage of scorecards.

- Market Connect - Market connect as eyes & ears for the strategic initiative wing by generating insights with respect to distributor/Field team compliance/ market dynamics, understand pain areas and take feedback on various digital platforms. Audit process compliance on various critical strategic initiatives of Pidilite in the areas of sales & marketing.

Candidate Profile :

- Candidate should have 4-8 Years of experience from Sales Excellence & Project Management.

- Candidate should be from BE / B. Tech background.

- Strong analytical, collaborative & organizational skills

- Proficiency in MS Excel, Power Point

- Experience /Interest in visualization tools like Power BI - Added Advantage