Pidilite - Divisional Distribution Manager

- There are 2 areas of focus for this role.

- Distribution Expansion & Optimization (working with Corporate Distribution Operations Organisation)

- WSS and Competency Party management (working with HOS/RSMs / ASM's and under guidance from NSM/ Chief Sales and Corporate Distribution Operations organisation)

Core :

Distribution Expansion & Optimization :

- Identification and timely action on gaps

- Streamline & ensure proper implementation of WSS appointment module (incl. backup WSS)

- Proper compliance to WSS discontinuation and FFS policy

WSS & Competency Party management :

- Management of Financially stressed parties wrt insights and driving corrective actions.

- Proper implementation and drive improvement initiatives of all commercial policies including:

a) Security Deposit

b) PDC

c) - C- forms

d) Cheque Bounce / Blacklisting

e) Investment

- Tracking of Claim Management System to ensure removal of any exceptions

- Tracking of e-Balance & claim confirmation of any exceptions

- Development of WSS manual

- Proper induction and on-going training plan for WSS

- Pidilite World WSS module

- Target setting module

- WSS Reward & Recognition

- Development and roll out of WSS newsletter

In addition to the above core roles, this role will also perform the following :

- Drive implementation of all new initiatives related to WSS management including WSS Portal and other HO related initiatives

- Drive improvement plans within the division that arise out of structured meetings between Corporate Distribution Operations team and Divisions through the IRM / DRM meetings.

- Supporting

- Assist NSM in development and implementation of plan for distribution expansion and optimization

- Assist NSM in improving performance of WSS in overall exception, overall low base through ZSM

- Ensure resolution of all pending and escalated WSS complaints issues that are pending at Divisional teams by liaisoning with Divisional team members.

Additions (Unique to CC) :

- Provide Inputs for modifying and updating WSS/SIS/DFS/CWSS Management policies & modules.

- Analyse SIS Gaps, performance exceptions and prepare Gap reports to improve SIS channel performance, tracking systems and module compliance.

- Reduce WSS discontinuation by identifying root causes and coming out with systemic solutions in order to bring stability in distribution network.

- Conduct WSS/CWSS service delivery surveys and align with the basic customer service delivery objectives of the division.