Physics Wallah - Project Manager - School Community

About the job

Role: Project Manager, School Integrated Program

Experience: 5+ years

About the Role: A Project Manager is responsible for building and maintaining positive relationships with the school community, identifying opportunities for business growth, and resolving customer complaints. They possess excellent communication skills and problem-solving skills and work closely with sales and marketing teams to boost profitability and customer satisfaction.

Key Responsibilities:

- Understand partner needs and develop plans to address them.

- Planning localized marketing campaigns and activities

- Conducting PW seminars and admission drives with schools.

- Identify key lever for partner to cultivate profitable relationships

- Resolve partner complaints quickly and effectively.

- Drive a smooth fee collection process, ensuring timely and efficient addition of all transactions to the system.

- Aim to preserve partners and renew contracts

- Approach potential customers to establish relationships

- Address academic and non-academic issues raised by students, providing necessary support and guidance.

- Act as a one-point solution for all partner needs. Fulfill all tasks as a partner to the school, contributing to the overall well-being and success of the students.

- Gain solid knowledge of competitors

Qualification:

- Proven experience as a Client Relationship manager or project manager

- Experience in sales, account management or relationship management is preferred

- Problem-solving attitude and Excellent communication skills

- Aptitude for fostering positive relationships

- Teamwork and leadership skills

- Customer-oriented mindset