Physics Wallah - Customer Experience Management Role

Skill Sets:

- Strong interpersonal and communication skills

- Must Have: Excel

- Strong leadership skills.

- Analytical skills

- Problem-solving skills.

- Proactive nature

- Highly organized.

- Good people skills

- Conflict Management

- Deadline Oriented

- Business Management

Roles & Responsibilities:

- Contribute operations information and recommendations to strategic plans and reviews, prepare and complete action plans, implement production, productivity, quality, and student-service standards, resolve problems, complete audits, identify trends.

- Sparking energy, excitement, and action among people throughout the company.

- Taking the raw material of company capabilities and working with the organization to shape them into experience offerings.

- Aligning the various elements of operations to fit into a cohesive whole through a student-pleasing theme.

- Fighting for the needs, wants, and desires of students and making sure that the company's offerings create value on behalf of each individual guest.

- Propelling the enterprises in transforming it into becoming premier experience stagers with the ongoing ability to regenerate new and world class offerings - which include the goods and services on which user experiences are staged.

- Building Loyalty Programs and Feedback

- Improving the Overall Process Set-up

- Drive cross-functional focus on student Outcomes, Value, and Experiences

- Operationalize a seamless customer journey built on customer value across all functions to increase revenue