Phonon - Product Analyst

Salary Offered : 7-10 LPA

Product Analytics :

- Development and Delivery of customer benefits thorough the products and services of Phonon.

- Measuring and monitoring the product's performance as well as presenting product related consumer, market, and competitive intelligence information.

Product Administration :

- Development and proposal of overall product strategies, innovation, presentation of marketplace outcome projections, as well as product culture development.

- Meets with customer to clarify features and walk through product iterations in the course of development to ensure product development is on track to meet customer requirements.

Initiative :

- Research, analyze, and forecast technology trends and work with key technology vendors and content partners to identify and execute on product opportunities.

- Promote idea generation for new software application products, or for the next version of an existing product.

- Identifies new opportunities and unmet customer needs.

Operational :

- Maintain the enterprise documentation repository for product specifications.

- Manage product release cycles

- Responsibility for business plan definition, compliance and product profitability.

- Ensure that there is compliance with relevant legislation, regulations, and ethics.

Company Profile :

Phonon is a leading provider of enterprise grade customer interaction automation and Unified Communication solutions. Phonon provides customers with consultative and hosted solutions to make their customer interaction processes more efficient and effective. Phonon run enterprise focused bots for leading banks, insurers, financial services companies, airlines, travel companies, online portals and distribution-based companies.

Phonon enables enterprises achieve superior customer experience through Inbound and Outbound Communication solutions, covering voice, SMS, email and chat through a single system. These automated systems get Phonon's clients achieve maximum connectivity with end users and provide predictive responses to customer queries. Phonon handles over 1M automated customer interactions on its systems every day!

You may please visit www.phonon.io for more details.