Phonon - Presales Role - Telecom Automation

Key Result Areas :

- Timely and Quality Creation of Pre-Sales Process Artifacts including Presentation,

- Proposals, RFPs, Contracts and Work Orders.

- Mining relationships with named customer accounts

- Ensuring customer delight by being customer advocate within the delivery process.

- Maintaining timely payment collections.

Job Responsibilities :

- Manage independently commercial relationships with middle and senior level managers of our enterprise customers.

- Evaluate the data collected through task analysis, business process, surveys and client meetings.

- Understand customer requirement to create bill of material / order.

- Creation of proposal for direct sales.

- Creation and tracking of MIS of assigned customers.

- Creation, review, closure of customer contracts.

- Ensure timely paper-work and payments follow up from allocated accounts.

- Assist in customer RFIs, RFPs, RFQs, and proposals to support timely completion by sales team.

Education :

- B.E under Electronics/ Computer Science/ Information Technology or Any Graduate.

- PGDB/MBA

Key Skills :

- Solution Architecture

- Presentation Skills

- Proposal Writing

Added Advantage :

- Genesys / Avaya Certification.

- Telecom and Automation Experience

Company Profile :

Phonon is a leading provider of enterprise grade customer interaction automation and Unified Communication solutions. Phonon.in provides customers with consultative and hosted solutions to make their customer interaction processes more efficient and effective. Phonon.in run enterprise focused bots for leading banks, insurers, financial services companies, airlines, travel companies, online portals and distribution-based companies.

Phonon enables enterprises achieve superior customer experience through Inbound and Outbound Communication solutions, covering voice, SMS, email and chat through a single system. These automated systems get Phonon's clients achieve maximum connectivity with end users and provide predictive responses to customer queries. Phonon handles over 1M automated customer interactions on its systems every day!

You may please visit www.phonon.in for more details.