Phonon - Manager - Client Success

Client Success Manager

- Do you believe that a great delivery leads to a happy client, which in turn leads to greater business and references ? Do you believe that business case justifications, customer reviews, product knowledge, implementation success & collections are the skills of a great Client Success Manager?

- You will ensure timely collections, business growth and great client references by delivering business value, effective reviews and efficient service delivery to clients.

Job Duties :

- Understand client business needs and be able to create functional scope documents based on client requirements. Use knowledge of Product Managers to ensure delivery of technical feasibility requirements / integrations to clients.

- Have hands-on and in-depth product knowledge to be able to self-create product work flows, provide demos and design systems to the extent of ring-fencing client requirements and delivering as per scope.

- Use appropriate PMO tools including project Gantt charts, risk issue registers & escalations, organisation structure, trainings, meeting & review schedules for complete and disciplined visibility and health of business relationship to senior management and client representatives.

- Manage client commercial life cycle including on-boarding, contracting, renewals, payments, upsell business with clients, create advocacy through case-studies and references.

Candidate Profile :

- Should have demonstrated past Project Management experience. PMP / ITI certification is a great to have.

- Excellent Communication, MS Excel, Presentation and Data Visualization skills.

- Should have basic programming & scripting knowledge. 

- Understand APIs and how they work.

Education : MBA (preferred) + BE / BTech

Job Location : Vadodara

Experience : 3-7 years

Company Profile :

- Phonon has taken the paradigm of providing customer interaction solutions to the next level. Phonon launches, Phonon Central - a one-stop platform for functional users to automate all customer communications.

- Central is a scalable, secure, easy-to-use and features rich single-stop platform across channels (voice and text-based) that integrates with the best global Artificial Intelligence and Machine Learning service frameworks.

- The easy to use Flow Creator gives the flexibility for enterprises to build and execute inbound communication campaigns in minutes. Visit our website, Phonon.io to know about our solutions.

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