15/01 Neha Jain
Talent Partner at PhonePe

Views:2153 Applications:350 Rec. Actions:Recruiter Actions:54

PhonePe - Manager - Customer Operations (8-10 yrs)

Bangalore Job Code: 653838

Duties and responsibilities: 

- Delivering a comprehensive service to enquiring customers

- Delegating certain customer enquiries to specific teams

- Managing internal teams responsible for customer experience

- Reporting customer escalations to relevant stakeholders and follow-up on actions

- Communicating with internal teams to deliver required targets

- Responsible for handling a team span of 60 to 100 executives

- Interaction with different category teams for resolution of customer issues and reduction of customer escalations

Qualifications & Requirements : 

- Graduate / Post Graduate with 10 + 2 + 3 years

- Excellent verbal and written communication skills

- Efficiency and organizational skills

- Administrative & Presentation skills

- Computer literacy to type up reports, results and details of customer interaction

Required Work Experience: 

- Overall work experience of 8 to 10 years in a customer service industry

- Minimum 2 years of managerial experience on Papers

- Customer Service in Payment industry background is preferred

Add a note
Something suspicious? Report this job posting.