Duties and responsibilities:&nbsp; - Delivering a comprehensive service to enquiring customers - Delegating certain customer enquiries to specific teams - Managing internal teams responsible for customer experience - Reporting customer escalations to relevant stakeholders and follow-up on actions - Communicating with internal teams to deliver required targets - Responsible for handling a team span of 60 to 100 executives - Interaction with different category teams for resolution of customer issues and reduction of customer escalations Qualifications &amp; Requirements :&nbsp; - Graduate / Post Graduate with 10 + 2 + 3 years - Excellent verbal and written communication skills - Efficiency and organizational skills - Administrative &amp; Presentation skills - Computer literacy to type up reports, results and details of customer interaction Required Work Experience:&nbsp; - Overall work experience of 8 to 10 years in a customer service industry - Minimum 2 years of managerial experience on Papers - Customer Service in Payment industry background is preferred

Bangalore

PhonePe - Manager - Customer Operations 

PhonePe - Manager - Customer Operations  ,Job Description for PhonePe - Manager - Customer Operations  in PhonePe in  Bangalore for (8-10) years of experience. Apply Now!

Job Description for PhonePe - Manager - Customer Operations  in PhonePe in  Bangalore for (8-10) years of experience. Apply Now!