PhonePe - HR Operations Specialist - Onboarding

- Manage pre & post-onboarding processes for all the New Hires

- Manage Induction sessions & other life cycle processes for PhonePe.

- Ensure continuous process improvements of all onboarding, Induction and other employee life cycle processes and ensure enhanced employee experience.

- Proactively audit & manage the SOPs, processes and data related to onboarding & employee life cycle events and ensure audit readiness.

- Maintain timely and accurate updates for new joiner data maintenance and employee personal data in the core HCMS system.

- Handle the helpdesk ticketing system and provide quality timely response to employees and candidates.

- Define, build & measure process SLAs and process compliances and reporting thereof to the relevant stakeholders.

- Adopt lean methodology to standardize & simplify the processes to give employee consistent & predictable experiences.

- Build & implement effective feedback mechanism to invite inputs & 'Corrective and Preventive Action' approach for improving processes & enhancing employee value proposition.

- Ensure data accuracy, timelines & completeness of data for all the processes managed