Customer Operations (Vendor Management) - Indore Manage Relationship :&nbsp; - Manage the vendor relations (multiple sites) to deliver excellence in Customer Service Experience. - Proactively maintain regular engagement with Key vendor contacts in line with vendor expectations. - Manage and develop operational relationships with vendor by conducting regular operational review meetings. Also conduct day to day operations meeting by liaising with vendor operational teams. - Setup a well-defined governance model to effectively communicate across all levels. - Ability to manage and influence the key stakeholders at the vendor sites. Manage Operations: - Consistently work towards meeting and exceeding the Operational KPI's. - Responsible and accountable for the operational performance of the required metrics by the vendor teams. Example - (CSAT, Quality - Right First Time &amp; Productivity - AHT ) - Successfully delivering on metrics by efficiently managing the peak volume spikes and ad-hoc requests. - Bring in best practices from different CS practices to improvise processes and policies in support of organizational goals. - Establish the right organization structure and ensure the best external talents are hired at each of the position by the Vendor team. Succession Planning to be designed for key roles at vendor site. - Responsible for the development of the team members by providing apt product and process trainings. - Ability to translate the business strategies into day to day delivery. - Delivering process / service improvements by proactively identifying areas of opportunities in the process through Quality frameworks. - Works with vendor partners to ensure business continuity plans are effectively put in place. Preferable&nbsp;competencies required for this role - - Experience of working in Outsourcing / Contact center operations - Planning, Organzing and Decision Making Skills - Problem Solving Skills - Influencing and Leadership Skills - Communication - Conflict Management - Negotiation - Stress tolerance

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PhonePe - Customer Operations Role - Vendor Management 

PhonePe - Customer Operations Role - Vendor Management  ,Job Description for PhonePe - Customer Operations Role - Vendor Management  in PhonePe in  MP Others for (4-7) years of experience. Apply Now!

Job Description for PhonePe - Customer Operations Role - Vendor Management  in PhonePe in  MP Others for (4-7) years of experience. Apply Now!