The Role: - Own end to end experience for merchant journey interactions by looking at current state, identifying opportunities for improvement and coordinating with stakeholders to improve experience in a scalable manner - Design the end to end process to intake merchant issues, acknowledge and research to identify the root cause to eventually resolve it to closure. - Basis opportunities identified, look for ways for effective resolution of issues encountered. - Design the end to end process to intake merchant issues, acknowledge and research to identify the root cause to eventually resolve it to closure. - Once established, automate the process by leveraging various communication and automation platforms. Structure and implement strategic reviews/metrics analysis/VOC analysis, and benchmark to optimize existing processes by deploying design thinking. - Drive stakeholder engagement across Business/ground teams, Product, Operations, Category and internal CX teams for all process and CX related requirements which help in better, faster resolution and merchant experience. - Be able to drive relevant L1 metrics and lead team of process designers to achieve set targets. - Drive process mapping, designing, documentation, metrics, monitoring systems, and process ownership. - Be able to provide relevant insights to stakeholders - business teams, product and engineering leadership from qualitative and quantitative data collection & subsequent storytelling.

Bangalore

PhonePe -  Associate Manager - Process Design - Merchant Experience 

PhonePe -  Associate Manager - Process Design - Merchant Experience  ,Job Description for PhonePe -  Associate Manager - Process Design - Merchant Experience  in PhonePe in  Bangalore for (4-9) years of experience. Apply Now!

Job Description for PhonePe -  Associate Manager - Process Design - Merchant Experience  in PhonePe in  Bangalore for (4-9) years of experience. Apply Now!