PhonePe - Associate Manager/Manager - Insurance Operations

What to expect from this role:

- Opportunity to work on insurance related initiatives with key stakeholders of the Insurance industry in the country

- Collaboration with internal teams- product, business finance, customer service, etc to monitor and manage the category daily

- Track sales funnels, converted sales and revenues and plug the holes if any

- Enhance processes for each customer touchpoint and monitor PhonePe's and insurer's performance against the same

- Run and refine a grievance and complaint handling process in line with the regulatory and insurer's expectations

- Build a 'customer listening process' and deliver inputs to insurers, insurance business heads and other relevant internal stakeholders to enhance customer experience

- Benchmark customer experience and processes with other internal categories as well as competition insurers - hence acting as a catalyst for improving process design for customer experience

- Responsible for handling day to day business operations with external and internal stakeholders

- Work with data to help grow the business through interventions on product and technology

- Responsible for management of business reporting and any ad hoc reporting from time to time. Proficient knowledge of MS Excel is a must

- Customer first attitude with a strong execution bias

- Coordinating with CS teams and handling escalations on a day to day basis to provide prompt resolution to customers

- Addressing internal queries, data requirements and escalations

- Experience of working with a highly skilled team across all functions

- To be a part of India's highly disruptive fintech wave