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PhonePe - Associate Manager - Compensation & Benefits Admin (2-5 yrs)

Bangalore Job Code: 869204

The C&B Admin Associate Manager will program manage the entire gamut of reward programs for the organization,

key responsibilities include

- Project Management: Responsible for transition of existing and launch of new benefits administration processes/programs for PhonePe.

- Standardizing processes based on requirements and regulations; aligning recommended processes with HCMS (for example, Benefits tool); and facilitating approval from stakeholders.

- Responsible for supporting cyclical benefits and activities, such as enrollments, renewals, reporting and reconciliation.

- Continuous Improvement: Own overall service quality. Administer satisfaction surveys, analyse responses, Define and monitor benefit administration metrics, perform root cause analysis on defects and implement remediation; own continuous improvement strategy.

- Customer Service: Manage employee escalations, exceptions and appeals and provide advice and monitor resolution on full range of benefit and pension related topics.

- Vendor and Audit Management: Manage outside vendors providing benefit/ performing administration services. Certify periodic audits. Work closely with a local HR team, payroll, HR Shared Services, providers and vendors ensuring that the benefits administration is delivered consistently, and in line with contract/legal requirements

- Program Administration : Manage and administer the wellness and R&R programs of the organization

- Employee communications: maintain and execute on a benefits communication plan. Measure effectiveness of plans and make improvements to increase effectiveness.

- Partner with HR Systems(across Darwinbox and other vendor systems) for implementation of benefits.

- Analytics : Create dashboards and analyse periodic trends on various reward programs

Basic Qualifications :

- Relevant qualification in HR

- 3-5 years of experience in managing Benefits and other Reward programs

- Excellent Project and Program Management Abilities

- Collaboration and strong stakeholder management skills

- Data Analytics and Reporting Skills

- Attention to detail and analyse trends from large volumes of data

- Strong Written and verbal communication skills

Women-friendly workplace:

Maternity and Paternity Benefits

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