Phoenix Mills - Manager - Operations

Manager Operations (Mall)

7-8 years of experience in MALL INDUSTRY (1st Preference)/ Hospitality (2nd Preference)

Overall Purpose/Objective Of the job :

- Manage the overall operations of the mall by offering the highest quality of services to both retailers and customers, in order to increase footfalls and consumptions and offer the customers a good experience

Key Responsibilities :

(List major responsibilities, that you have, to achieve the key objectives) :

- Responsible for completing all formalities required for getting the store operational (including fit-out process) within the defined timelines post handover by the projects and leasing team

- Develop and maintain good working relationships with all retailers in the allocated zone/ area by interacting with them on a regular basis

- Monitor the completion of the leasing administration process by the retailer and all other formalities prior to opening of a store; in coordination with Leasing and Legal teams

- Support the process of fit-outs for every new retailer and renovations (if any) of existing retailers

- Manage / observe the opening and closing time of the mall for the customers

- Events Execution- Working in very close coordination with Marketing team and ensuring smooth flow of event without compromising on the overall quality

- Cost Control- More vendor development and vendor relationship to keep a cost under check and as per market rates. Value/material engineering to keep the cost within/below budgets

- Provide inputs for the design/ modification of the process for recording and resolution of issues of Helpdesk Operations (Smile Centre)

- Monitor the deployment plan of Housekeeping staff across the centre, and the housekeeping activity schedule

- Ensure parking revenue maximization through efficient utilization of parking space, and improving the overall service levels

- Supervise the activities of horticulture, pest control and fa- ade cleaning agencies and ensure adherence to schedules

- Design reward and recognition schemes for engaging / motivating internal and outsourced staff within Housekeeping, Parking, Security and Engineering (such as best agency of the quarter, employee of the month etc