05/02 Nidhi Negi
Human Resource at Philips Healthcare

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Philips - Head - Information Technology (15-22 yrs) Premium

Gurgaon/Gurugram Job Code: 661351

Philips India Limited is a subsidiary of Royal Philips of the Netherlands, a leading health technology company focused on improving people's health and enabling better outcomes across the health continuum from healthy living and prevention, to diagnosis, treatment and home care. Philips leverages advanced technology and deep clinical and consumer insights to deliver integrated solutions. The company is a leader in diagnostic imaging, image-guided therapy, patient monitoring and health informatics, as well as in consumer health and home care.

Job Title: Head IT, ISC

Job location: Gurgaon

Reports to: Head of IT International Markets, Group IT

Job Summary : 

The incumbent will be responsible Leading IT for Philips in the Indian Sub-Continent (7000+ employees), which includes two divisions Health Systems & Personal Health, Global R&D Centers, Manufacturing Operations, and Global Shared Service Center (GBS). 


- He/she will be responsible for providing General management of IT & Operations of Market or major portions thereof. 


- Performing stakeholder engagement including representing all of Philips IT, manages application operations, manages infrastructure operations including supplier management, performs people management, and manages financials including creating annual operating plan, quarterly updates. The incumbent will also be responsible for deploying the Technology strategy, portfolio and programs of IT

You are responsible for : 

- Hierarchically and functionally responsible for all Market IT Staff

- Demand Management for the Market Stakeholder engagement

- Managing Markets, IT to remain competitive in terms of adherence to AOP and quality standards

- Drive the culture of LEAN and continuous improvement by utilizing Daily management and problem solving

- Representing Philips IT in all contacts with the businesses and (Market) management with regard to operating the global and local IT services

- Act as IT Business Partner of Markets taking end to end accountability for Operations

- Escalation level for Site IT Managers, who act as Business Partner for local Site Management

- Conclude service agreements for local IT services Infra and Apps to be defined and agreed with the IT BP for the Market Applications Operations management

- Delivery of first line support for global services against agreed service levels & costs

- Participate in global IT programs and services including E2E transformation programs

- Managing contracts with external partners regarding local IT services

- Deliver local (legal/fiscal/regulatory) projects

- Drive global project roll outs on local sites

- Deploy global processes whenever possible and enforce the use of them.

- Infrastructure Operations management

- Regional field operations for network, telecom, and end user devices

- Management of Regional Operations in Data Centers both Philips owned and outsourced Data Centers to partner

- Supplier Management, e.g. Day to day demand management towards 3rd party suppliers for Infra services such as DC, Network, Telecom services People management

- Source, develop, host and provide resources for IT Infra & Operations, for changes and for projects with required skills at competitive costs.

- Manage team of Site IT Delivery Managers, Regional/Cluster operations, First Line support and local for local support team. Financial management

- Creating annual operation plan including quarterly update via Rolling Forecast process

- Operating local IT services (both Application and Infra) against competitive costs, agreed in SLA. Profit/Loss accountable for Cluster results.

- Managing Markets, IT to remain competitive in terms of adherence to AOP and quality standards

- Drive the culture of LEAN and Continuous Improvement

To succeed in this role, you should have the following skills and experience : 

- Masters degree or equivalent experience including certifications in a related field (Business, IT, Engineering)

- Excellent management knowledge of major segments of IT

- Excellent relationship and organizational skills with ability to create effective relationships with business and within IT

- Understanding of applications, infrastructure, and supplier management. Requires strong operational skills in applications, infrastructure, and the key components

- Strong interpersonal and communication skills and ability to stitch together various business requirements to figure out an appropriate IT solution

- Ability to understand complex issues and break down into component issues and manage the resolution of IT problems

- Ability to drive systematically the resolution of a problem and help formulate a solution to preclude the likely hood of a future occurrence

- Act as a strong change advocate of major initiatives

- Have strong planning, organizing, and project management

- Has experience in managing, driving and delivering on key objectives within agreed upon schedule.

- Customer Focus -Building strong

- Financial Acumen - Interpreting and applying understanding of key financial indicators to make better business decisions

- Strong people management skills

Why should you join Philips?

Working at Philips is more than a job. It is a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video.

To find out more about what it's like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog. Once there, you can also learn about our recruitment process, or find answers to some of the frequently asked questions

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