09/05 Shivani
Consultant at Philips Global Business Service

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Philips - GBS Knowledge Management Specialist (10-15 yrs) Premium

Chennai Job Code: 695773

GBS Knowledge Management Specialist

Reporting to: Hub Leader.

Job location: Chennai

Job Purpose : 

- GBS KM Specialist collects and assesses as-is transition documents, route these to standard GBS KM platform and move it when ready to ARIS.

- Introduces KM Tooling and supports KT phase of Transition; makes sure all knowledge is captured in some form during the early phases of Transition

- Collects possible process improvements and required adaptations, collaborates with Operations for CI initiatives.

- Creates shared knowledge culture within Hubs and on Global level.

Responsibilities : 

- Assessment of currently available work instructions and further process documentation; needs to be compiled by function, by role, by location, by process, by tool

- Storage of all as-is documentation needs on one platform

- Cleaning up documentation; compiled documentation needs to be analyzed for duplication, overlapping and outdated content

- Drive document creation and storage, identify gaps in documentation and define next steps to get gaps filled

- Compile and standardize GBS process documentation; maintain by updating documentation together with BPE- s/BPO- s

- Establish standard knowledge management and knowledge transfer tooling for GBS

- Launch standardization projects across GBS

- Map processes, control and report out to Hub Leads

- Train people on Knowledge Management approach in GBS

Job Requirements

- Bachelors/Masters degree in Business or related field

- Experience in process mapping/process transformation/knowledge management

- Demonstrated interest in and capacity to deliver knowledge management and/or organizational learning programs

- Stakeholder management

- Ability to function in a dynamic and changing environment with high attention to detail

- Good influencing and relationship building skills

- Change management skills

- Good analytical skills

- Excellent command of English (both verbal and written)

- Adaptability / Flexibility

Women-friendly workplace:

Maternity and Paternity Benefits

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