Performance Analyst - Consulting Firm

Job Description - Performance Analyst

- Social Media Analysis: Stay up to date with the latest social media trends, best practices, and technologies.

- Monitor, track, analyze and report on performance on social media platforms using social media marketing tools.

- Analyze User Engagement on social media platforms (Facebook, Instagram, Twitter, LinkedIn, YouTube)

- ORM: Monitor community conversations; address negative feedback and concerns immediately

- Develop an organized system and make recommendations on how to improve customer experience and loyalty.

- Social Listening: Monitor competitive presences and perceptions across social channels.

- Pull and interpret data from social listening tools including volume, sentiment, audience, influencers, etc.