Posted By
Posted in
Sales & Marketing
Job Code
341661
Senior Image Manager in Technology Practice In Bangalore : Experience in Public Relations
Client Servicing and Retention:
- Championing improved service delivery for existing clients
- Advisory Lead on crisis
- Ensure client retention, renewals and timely collections
- Ensuring adherence to client goal sheet
- Driving the client reviews with the teams on timely basis
- Evolving media efficiency quotient within the team
- Ensuring client satisfaction levels at minimum 4 on the scale of 1 to 5 (one being lowest and 5 highest)
Team Management:
- Ensuring support and direction to the team on improving service quality
- Reviewing team performance on client and conduct load assessment
- Ensuring timely reviews of performance on the KRAs with constructive feedback
- Team engagement and motivation
- Identifying training needs and intimating the training team for further action and plan
- Play the role of a Mentor
Manage the P&L:
- Run the practice as a P&L ; ensuring that team cost and client fee is in proposition to pre-set targets
- Lead the NBD function
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Posted By
Posted in
Sales & Marketing
Job Code
341661