Perfect Relations - Group Account Head - Travel & Lifestyle

Client Servicing and Retention

1. Championing improved service delivery for existing clients

2. Devising strategic and meaningful plans for the clients

3. Reviewing activities and deliverables on a regular basis

4. Ensure client retention, renewals and timely collections

5. Adherence to client goal sheet with the team heads

6. Driving the client reviews with the teams on timely basis

7. Ensuring client satisfaction levels at minimum 4 on the scale of 1 to 5 (one being lowest and 5 highest)

8. Providing strategic inputs for formulating client activity plans, activity reports and documents

9. Generating at least one WOW factor per year (i.e. an innovative/out of the box idea, plan, strategy, that is implemented successfully)

10. Active role and support in crisis management

Team Management:

1. Providing inputs and guidelines to the team on key developments

2. Reviewing team performance on client

3. Ensuring timely reviews of performance on the KRAs with constructive feedback

4. Team engagement and motivation

5. Identifying training needs and intimating the training team for further action and plan

New Business Development

1. Supporting revenue through NBD and VAS

2. NBD presentation and ideation

Verticals:Travel and Life Style

Salary Range: 900000 - 1560000