Perfect Relations - Associate Director - Public Relations

Job description

Role Responsibilities and Desired Profile :

1. Championing improved service delivery for existing clients. Advisory Lead on crisis. Ensure client retention, renewals and timely collections. Ensuring adherence to client goal sheet. Driving the client reviews with the teams on timely basis. Evolving media efficiency quotient within the team. Ensuring client satisfaction levels at minimum 4 on the scale of 1 to 5 (one being lowest and 5 highest).

2. Ensuring support and direction to the team on improving service quality. Reviewing team performance on client and conduct load assessment. Ensuring timely reviews of performance on the KRAs with constructive feedback. Team engagement and motivation. Identifying training needs and intimating the training team for further action and plan. Driving revenue through NBD and VAS. NBD presentation and ideation. Some experience with a PR agency is MANDATORY.

Skills:

agency, team performance, quality, service quality, training needs, constructive feedback