Perfect Relations - Associate Director - Client Servicing/Retention - Technology Practice

Education: Graduation/Post Graduation - Public Relations, Journalism, Management and Communications

Compensation: Competitive in the industry, dependent on candidate's experience and potential

Job Description:

Client Servicing and Retention:

- Championing improved service delivery for existing clients

- Advisory Lead on crisis

- Ensure client retention, renewals and timely collections

- Ensuring adherence to client goal sheet and driving client reviews with the teams on timely basis

- Evolving media efficiency quotient within the team

- Ensuring client satisfaction

Team Management:

- Ensuring support and direction to the team on improving service quality

- Reviewing team performance on client and conduct load assessment

- Ensuring timely reviews of performance on the KRAs with constructive feedback

- Team engagement and motivation

- Identifying training needs

New Business Development:

- Driving revenue through NBD and VAS

- NBD presentation and ideation