Perfect Relations - Associate Director - Auto Practice

Client Servicing and Retention

1. Championing improved service delivery for existing clients

2. Advisory Lead on crisis

3. Ensure client retention, renewals and timely collections

4. Ensuring adherence to client goal sheet

5. Driving the client reviews with the teams on timely basis

6. Evolving media efficiency quotient within the team

7. Ensuring client satisfaction levels at minimum 4 on the scale of 1 to 5 (one being lowest and 5 highest)

Team Management

1. Ensuring support and direction to the team on improving service quality

2. Reviewing team performance on client and conduct load assessment

3. Ensuring timely reviews of performance on the KRAs with constructive feedback

4. Team engagement and motivation

5. Identifying training needs and intimating the training team for further action and plan

New Business Development

6. Driving revenue through NBD and VAS

7. NBD presentation and ideation