PeopleStrong - Service Delivery Leader - Recruitment - Banking/Financial Services

PeopleStrong: Powered by People, Processes & Technology

PeopleStrong is a technology platform based HR Solutions provider specializing in HR Shared Services, Payroll & Compliance Management, Process Consulting, Recruitment Solutions, Workforce Management, Risk Management, Benefits, Learning & Development, and Talent Management with a Pan-India presence. PeopleStrong caters to Global Players across industries such as BFSI, Automobile, Pharmaceutical, Education, IT, ITES, Manufacturing, Engineering, FMCG, Govt. PSUs etc. We drive well known research studies like 'India Attrition Study' & 'Best Companies to Work'.

Designation: Service Delivery Leader - RPO

Location: Pune

Reporting Manager - Vice President -RPO

Job Role:

- Meet revenue targets and take full responsibility for P&L for the vertical.

- Create, review and enhance hiring strategy and model.

- Managing multiple teams onsite and offshore and ensure all recruitment SLA's for the client are met.

- Customer Relationship Management

- Basic understanding of System capabilities and application platform, operations, and delivery

- Intermediate knowledge of Client administrative environment and Processing flows, procedures.

- Plan, Identify and Implement the process briefing sessions and relevant training programs for staff coaching and development, and their performance management.

- Continuously Interlocking among regions (client stake holders, regional managers) and operation's stakeholders to seek process improvement

- Excellent problem solving abilities

- Proven background of managing extensive and complex customer engagements

- Understanding of ATS

- Experience of mapping and re-engineering recruitment processes

CTQs:

- Minimum 12 years- experience in Human Resources domain of which 8 years should be in leading recruitment projects.

- Experience in Service Delivery in the Banking domain is a must with ability and experience of handling million dollar revenue projects a year.

- Prior Experience of hiring IT / Technology skill set in Captive Banking / BFSI environment is a must.

- Have handled minimum 1000 lateral hires in a year

- Have managed large team (including managers)

- Prior experience of managing senior level stakeholders (Business Vertical/ Unit leaders or CXOs)

- Should understand revenue/productivity numbers

- Able to think creatively, result oriented and drives consistent vertical performance.

- Strong marketing and business acumen and good project management skills to grow recruitment business for various industries.

- Ability to work under pressure and meet SLAs / deadlines.

- Possesses strong interpersonal, communication and Team Management skills

- Strong Operations and Project Management Skills.