People Interactive - Manager - Inside Sales

JOB DESCRIPTION - GROUP TERRITORY MANAGER

Overview - The Market Development team is our direct link to our customers and brings in the revenue. It includes sub teams like Renewals, HVM (High Value Memberships), Hubs, and Retail Centres. They might be spread across locations but they are united by one cause..."What's the sale for today?"

Role - The Group Territory Manager will be completely responsible for the profitability of the particular Region and quality of service. The person will be required to pull up his/her sleeves and get involved in every aspect of market development & sales. This is a strategic and important part for the business hence we need someone who is analytical, strategic as well as tactical. The candidate needs to be owning and hitting/exceeding quarterly/annual sales targets with the assigned teams.

The most valuable traits we are looking for in this role are :

- Ownership - You will own the strategy, delivery, quality, and the outcomes of the customer Support team and will be accountable for the same.

- User orientation - Create time for customer interactions and user understanding. Start by looking at things from the user's perspective and don't stop until you've evaluated how the solution has impacted the user.

- Velocity- You will be expected to deliver results in a fast paced, operationally intensive, and rapidly changing environment.

- Ethical - Work ethic is about showing up, being on time, being reliable and doing what you say. It is about being a fundamentally good person that others can count on and enjoy working with.

What you will do in this role:

- Provide business vision and leadership for the assigned region

- Develop a complete understanding of organization structure, customer requirements, competitor activity, market share targets, the developing markets, sales penetration, local sales coverage and sales revenue goals through successful development and implementation of sales strategies and tactical plans.

- Lead the planning and implementation of the regional sales plan working in collaboration with stake holders to increase market share, develop new markets and to improve gross margins by enhancing the performance.

- Is accountable for achieving bookings, revenue and gross margin objectives.

- Assist in the annual sales budgeting process to develop comprehensive region sales plans including appropriate actions required to ensure achievement of division's growth targets.

- Regular reporting on sales performance including sales forecasts, bookings, backlog, revenue, budget, competitor activity, customer needs and regional climate.

- Responsible for Recruitment, Training & Retention.

What you should have :

- 9+ years of relevant experience with 5 years in Telesales team management, preferably in Internet industry.

- Postgraduate /MBA or equivalent.

- Exposure to value & volume selling is a must.

- Good Understanding of Quality metrics and process improvements.

- Drive performance management by applying and implementing best in class performance metrics.

Brownie Points :

- Experience in direct marketing and local promotion.

- Knowledge of the matrimonial industry.